At Oh Fish, we take pride in delivering the freshest seafood to your doorstep. Our Freshness Guarantee ensures that you receive high-quality, safe-to-consume fish every time. If the fish you receive does not meet our freshness standards, you are eligible for a full refund of ₹600 for that week.

However, to maintain fairness and prevent misuse, the refund policy applies under the following conditions:

1️⃣ What Qualifies as "Not Fresh"?

Your fish will be considered not fresh if:

✅ It has a strong, unpleasant odor indicating spoilage.

✅ The flesh appears discolored or slimy beyond normal seafood texture.

✅ It has an off-putting taste after proper cooking.

✅ The fish is delivered in a compromised state (damaged packaging, leakage, or poor cold storage).

2️⃣ What is NOT Covered for a Refund?

🚫 Personal Preference: Taste differences based on cooking methods or seasoning choices.

🚫 Delay in Cooking: If the fish was left outside for extended hours before refrigeration.

🚫 Storage Issues: If the fish was not properly stored in the fridge or freezer upon delivery.

🚫 Partial Consumption: Refunds are not applicable if most of the fish has already been consumed.

3️⃣ How to Claim a Refund?

If you believe the fish is not fresh, follow these steps within 6 hours of delivery:

📸 Take Clear Photos/Videos of the fish (before cooking) showing the issue.

📩 WhatsApp Us at [Your Number] with your order details and proof.

📞 Our Team Will Review & Process the Refund within 24 hours if valid.

4️⃣ Freeze & Carry Forward Option

📅 If you’re out of town or don't need fish for a particular week, you can freeze your subscription once per month and carry it forward to the next available slot.

We’re committed to quality, transparency, and customer satisfaction. If you ever face an issue, we’re here to resolve it fairly and promptly.